This session will provide an accessible overview of the AI “super cycle”: why generative AI and large‑language‑model (LLM) advances have accelerated innovation, how generative AI differs from LLMs and foundation models, and why the technology is maturing. Participants will learn why many banks are moving beyond experiments and aligning AI investments with risk‑governed use cases the need for disciplined data and bias‑checked governance; and how generative‑AI adoption in banking is expected to focus on revenue growth and more personalised digital experiences

Prepare for liftoff! Leading organizations are achieving unprecedented efficiency, stellar customer and member experiences, and strategic growth. Join visionary leaders from Heritage Federal Credit Union, Experian Insurance Services, and Banner Bank. They've harnessed the power of Glia's Digital, Voice, and AI platform to revolutionize contact center operations and drive transformative results. These industry pioneers will unveil critical insights, proven strategies, and the tangible impact of unified customer and member experiences. Discover how to eliminate the traditional efficiency-experience trade-off, unlocking your organization's full potential.

Develop practical skills for prompt engineering and learn techniques to optimize outputs for Glia's AI Analysts, and other AI products. This hands-on workshop will equip you with the knowledge to refine your AI interactions, leading to more accurate, efficient, and impactful customer engagements.

Choosing a new contact center platform is one thing—proving results is another. At last year’s Interact, Navigant Credit Union was in evaluation mode. Fast forward 12 months, and they’ve completed a full RFP process, selected Glia, and gone live with AI-powered member interactions. In this candid conversation, Navigant’s Michael Mattone will share why they chose Glia, what implementation really looked like, and the measurable impact they’re already seeing—from one-third of calls contained with Voice AI to new roles that make AI a core part of daily operations. Walk away with a playbook of lessons learned and proof points to share in your own AI journey.

Making the leap to a new contact center platform can feel like venturing into unknown territory. Join recent adopters of Glia's Unified Interactions Platform as they share their successful migration stories and the immediate positive impact on their operations. Learn how to achieve escape velocity from legacy systems while minimizing risk and maximizing ROI.

Brittany Hodak: From Apathy to Advocacy: How AI Will Become Your Ultimate Competitive Advantage

In a competitive rate environment, apathy is a growing threat to your business. Customers today expect every interaction to be smooth and meaningful because they know what exceptional service looks like. In this main stage session, presented by Brittany Hodak, award-winning author, entrepreneur, and customer experience expert, you’ll hear how AI is turning CX into the ultimate competitive battleground and why it's never been more important to exceed customer expectations.
Brittany will discuss finding the right balance between high-tech automation and high-touch human connection to drive customer loyalty and growth. You’ll leave this session feeling excited about the power of AI in your business, not just as an efficiency driver, but as a true competitive advantage.

Embark on a journey through unexplored possibilities within your Glia platform. Discover innovative use cases that maximize your investment while creating new opportunities for growth and efficiency. Learn how to chart a course toward full platform utilization that aligns with your strategic mission.

Blast off with Glia Development Services, a team dedicated to showcasing the transformative power of our professional services offerings. This session will highlight how organizations have leveraged both our pre-built GDS Catalog offerings for rapid deployment and fully custom development projects to achieve truly unique and "Above & Beyond" customer experiences. Discover how GDS helps you tailor your Glia universe to your precise needs, driving innovation and exceeding expectations.

Plot your organization's path to Voice AI success through real-world implementation strategies and compelling ROI data. Discover how leading organizations have navigated the challenges of AI adoption while maintaining a perfect flight path between innovation and responsible deployment.

Join industry peers as they share their trajectory from a digital interactions strategy to AI-powered excellence. Learn how organizations are achieving breakthrough efficiency gains and cost savings through strategic implementation of Digital Glia Virtual Assistant and AI features, creating a new frontier in customer experience.

Fraudsters are operating in a new universe, using AI to mimic voices, steal identities, and create fake conversations—but voice technology is striking back. In this session, discover how voice authentication can provide stellar security, preventing fraud before it happens, identifying deepfakes in real-time, and providing a smooth, secure experience for legitimate users. Join us for a live demo and an inside look at how voice is emerging as the new frontline in digital security, taking your operations above and beyond the reach of fraud.
 

Every leader in banking and credit unions faces the same challenge: how to do more with less while maintaining the high-trust relationships that are the foundation of our industry. With the rise of AI, a new answer is emerging. It's not just about cutting costs—it's about creating a new, dynamic workforce.
This session, led by James White, Principal Technology Strategist at Engage FI, will show you how to leverage AI and automation to unlock the full potential of your team. We'll explore how leaders can go beyond simply improving efficiency in the contact center and strategically repurpose, reskill, and reinvest your employees across the entire organization. Learn how to transform your branches, empower your frontline staff, and boost performance in areas like loan conversions and outbound sales.
Join James White to discover a new way of thinking about your most valuable asset—your people—and leave with a clear roadmap for building a more efficient and impactful institution.
 

Jovia Financial Credit Union will share how they moved their member experience to a new heights with a strong partnership and Glia' Voice AI.


Hear how they:
* Cultivated a unique partnership with Glia that went beyond their typical vendor relationships.
* Leveraged AI to free up staff time and focus on more human-centric member needs.
* Saved time by using AI for call wrap-ups and insights.

This session offers a real-world look at how Jovia used Glia's platform to drive success and provide an exceptional member experience.

CX leaders have the unenviable job of delivering high-quality experiences while contending with shifting consumer expectations, rapid technology change, and a large and growing mix of competitors -- all while under pressure to do more with less.
In this session, Ryan Brogan, CX & Strategy Practice Leader, will explore how Cornerstone Advisors' "Smarter Bank" framework translates to contact centers and break down the strategies and tactics to automate and augment processes, operationalize data, and elevate the human touch.

The contact center is one of the few functions that touches every dimension of enterprise value: customer, employee, economic, and strategic. Yet most organizations only tap a fraction of its potential. For executives, that means leaving loyalty, intelligence, and talent advantages on the table. For contact center leaders, it means fighting uphill battles for resources and recognition.
In this interactive breakout, Justin Robbins will reveal the three strategic powers most often overlooked at the executive level and how to activate them for measurable business impact:
-Loyalty as a growth engine: proving the contact center’s role in retention and trust.
-Enterprise intelligence: transforming frontline insights into boardroom strategy.
-Talent acceleration: using the center to build the workforce of the future.
You will walk away with a clear, actionable framework to connect the contact center’s day-to-day performance to enterprise priorities and position it as a true driver of strategic advantage.

 

Discover how Texas Tech CU achieved the ultimate balance of efficiency and exceptional customer experience. This session will unveil a detailed time study, demonstrating how their expansion to full Voice AI eliminated the need to choose between operational gains and customer satisfaction. Learn how to achieve measurable results and elevate your business Above & Beyond.

Transform your customer experience with hands-on technical training designed for Glia administrators and power users. Attendees will choose from three specialized tracks focused on digital experiences or voice interactions, and everyone will have the opportunity to attend the AI and automation strategies workshop. Each workshop combines expert instruction with hands-on configuration time in your staging environment, ensuring you leave with working solutions ready for production.

Join us for an intensive pre-conference workshop that delivers essential components for your digital transformation success.

AI is set to transform the contact center — but knowing that isn’t enough. To drive real change, you need a clear, compelling case that gets stakeholders on board. In this practical workshop, you’ll gain the tools to quantify AI’s impact, calculate ROI, and articulate the value of AI in ways that resonate with executives and decision-makers. Learn proven frameworks to secure internal buy-in, overcome objections, and position AI as a strategic advantage for your organization. Walk away ready to lead the conversation on AI adoption with confidence and clarity.

Unlock the full potential of your Glia Virtual Assistant (GVA) with advanced strategies directly from Glia’s conversational AI experts. In this exclusive session, our AI Consultants will provide a practical framework for optimizing your GVA’s performance and deepening customer engagement by leveraging your own data. You will discover how to analyze platform insights for key personalization opportunities, employ generative AI responsibly using tools like GVA Learning 360 and GVA Content Assist, and design custom journeys for your most high-volume topics with GVA Custom Flows. Leave with insider knowledge to elevate your GVA’s effectiveness and maximize its impact on your business objectives.

Embark on an exploration of Glia's latest innovations and breakthrough capabilities launched in 2025. Chart a course through our most impactful features that are revolutionizing customer engagement and operational efficiency. Discover how these advancements are propelling organizations toward new heights of success.

AI is set to transform the contact center — but knowing that isn’t enough. To drive real change, you need a clear, compelling case that gets stakeholders on board. In this practical workshop, you’ll gain the tools to quantify AI’s impact, calculate ROI, and articulate the value of AI in ways that resonate with executives and decision-makers. Learn proven frameworks to secure internal buy-in, overcome objections, and position AI as a strategic advantage for your organization. Walk away ready to lead the conversation on AI adoption with confidence and clarity.

Embark on an exploration of Glia's latest innovations and breakthrough capabilities launched in 2025. Chart a course through our most impactful features that are revolutionizing customer engagement and operational efficiency. Discover how these advancements are propelling organizations toward new heights of success.

Unlock the full potential of your Glia Virtual Assistant (GVA) with advanced strategies directly from Glia’s conversational AI experts. In this exclusive session, our AI Consultants will provide a practical framework for optimizing your GVA’s performance and deepening customer engagement by leveraging your own data. You will discover how to analyze platform insights for key personalization opportunities, employ generative AI responsibly using tools like GVA Learning 360 and GVA Content Assist, and design custom journeys for your most high-volume topics with GVA Custom Flows. Leave with insider knowledge to elevate your GVA’s effectiveness and maximize its impact on your business objectives.