Breakout Sessions at C3 2024

Check back often as more sessions will be released in the coming weeks! 

Name Calabrio Product(s) More Info
Analytics Curiosity Workshop: I Have Analytics, Now What?Analytics
Auto QM - What is It and How to UtilizeAnalytics
How Topics and Auto-Categorization Can Help You Take the Next Step in Your Analytics JourneyAnalytics
Interaction Summary Beta Case Study/Analytics LightAnalytics
Introducing Calabrio's Bot Analytics PlatformBot Analytics
45 Ideas in 45 MinutesThought Leadership
Analytics + QM + Bot Roadmap SessionAnalytics, Bot Analytics, Quality Management
Calabrio's BI Roadmap - What's Next for Insights and Reporting in 2025Business Insights, Data Explorer
Data Storytelling with Insights - Communicating the Value in your Contact Center using VisualsBusiness Insights, Data Explorer
Hit the Ground Running with InsightsBusiness Insights, Data Explorer
Insights 101: Building Your First DashboardBusiness Insights, Data Explorer
Introduction to Quality and Workforce Management in HealthcareThought Leadership
Make the Move to Calabrio ONE Cloud - Why Now Is the Perfect TimePlatform
Transitioning from Data Explorer to Insights - What You Need to Know to Get There Faster!Business Insights, Data Explorer
What We Love and Look Forward to with InsightsBusiness Insights, Data Explorer
Aligning WFM and QM Teams with Common Goals and ReportingQuality Management, Workforce Management
Building a Dream QM TeamQuality Management
Coaching Agents in Calabrio QM & Performance CoachingQuality Management
Crafting Quality: Tools and Techniques for an Exceptional PracticeQuality Management
Creating Effective Evaluation FormsQuality Management
QM Tips and Tricks from ExpertsQuality Management
Quality Management: A Beginner's GuideQuality Management
Quality Management: An Advanced GuideQuality Management
Setting up a Contact Queue & MetadataQuality Management
Transitioning from Traditional QM to Analytics Based QMQuality Management
A Beginner's Guide to Forecasting in Calabrio WFMWorkforce Management
A Beginner's Guide to Scheduling in Calabrio WFMWorkforce Management
An Advanced Guide to Forecasting in Calabrio WFMWorkforce Management
An Advanced Guide to Scheduling in Calabrio WFMWorkforce Management
Get the Reporting Insights You Need for Workforce ManagementWorkforce Management
Getting WFM a Seat at the Big TableWorkforce Management
Self Scheduling in WFMWorkforce Management
Transitioning to NWFMWorkforce Management
What Else Can I Do with Workflow Control Sets?Workforce Management
What I Wish I Had Known When I Started in WFM: The Downward SpiralWorkforce Management
What's New and Next: Workforce ManagementWorkforce Management
Workflow Control Sets - Automate Your Time Off Request Process in Calabrio WFMWorkforce Management

*Subject to change.