Breakout Sessions at C3 2022

Take a peek at the sessions you’ll have access to at this year’s event— check back often as more sessions are unveiled!

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Analytics
9:00 AM - 9:45 AMExpanding Beyond Your Limits: Authentic Examples of Calabrio AnalyticsAnalytics
11:00 AM - 11:45 AMPowering up Your Suite: A Beginner's Guide to AnalyticsAnalytics
1:00 PM - 1:45 PMMeet Your Customers Where They Are: A True Omnichannel Approach with Calabrio Analytics – Sponsored by TTEC DigitalAnalytics
1:00 PM - 1:45 PMUnlock the Power of Data Explorer for Quality Management and AnalyticsAnalytics
2:00 PM - 2:45 PMGet Inspired: Stories from the 2022 Calabrio Analytics Competition FinalistsAnalytics
2:00 PM - 2:45 PMUnlock New Insights with Best Practices in AnalyticsAnalytics
4:00 PM - 4:45 PMPushing Analytics to the Next Level: An Advanced Guide to AnalyticsAnalytics
4:00 PM - 4:45 PMReal-World Examples of How Calabrio Analytics Reveals Game-Changing InsightsAnalytics
Calabrio ONE Suite
9:00 AM - 9:45 AMCatch Fatigue Before it Becomes Burnout with Calabrio ONE - Sponsored by AWSCalabrio ONE Suite
10:00 AM - 10:45 AMThe Great Reshuffle: How to Manage it and Drive Employee Engagement - Sponsored by AWSCalabrio ONE Suite
11:00 AM - 11:45 AMCreating an Agent Scorecard Inside and Out of Calabrio ONECalabrio ONE Suite
1:00 PM - 1:45 PMThe Power of Tracking Metrics: 5 New IdeasCalabrio ONE Suite
3:00 PM - 3:45 PMROI of the Calabrio ONE Suite: Talking Dollars & Sense - Sponsored by TTEC DigitalCalabrio ONE Suite
4:00 PM - 4:45 PMWatch the Full Calabrio ONE Suite in Action - Sponsored by WebexCalabrio ONE Suite
General
10:00 AM - 10:45 AMTwilio Presents: Activate Your Contact Center as a Revenue Driver General
11:00 AM - 11:45 AM45 Ideas in 45 Minutes! Hosted by Dave HoekstraGeneral
1:00 PM - 1:45 PMCalabrio’s Innovation Center: Welcome to the New Beta ProgramGeneral
2:00 PM - 2:45 PMCalabrio ONE Cloud Platform and Integrations - What’s New and What’s ComingGeneral
2:00 PM - 2:45 PMCustomer Service. Customer Satisfaction. Customer Success. Customer Experience.General
3:00 PM - 3:45 PMThe Contact Center as Profit Center: Lessons on Powering Up Your Revenue with GE AppliancesGeneral
4:00 PM - 4:45 PMEnhancing Customer Experience for Cloud-Based Contact Centers: Lessons from AWSGeneral
Quality Management
9:00 AM - 9:45 AMPower Up Your Quality by Setting Up Workflows & Tagging ContentQuality Management
10:00 AM - 10:45 AMMaximize Your Evaluation Form ManagerQuality Management
11:00 AM - 11:45 AMTap into the Power of CalibrationsQuality Management
1:00 PM - 1:45 PMDiscover What's New in Quality Management & AnalyticsQuality Management
1:00 PM - 1:45 PMGet Started: Beginner's Guide to Quality ManagementQuality Management
1:00 PM - 1:45 PMQM Feedback is Not Coaching!Quality Management
2:00 PM - 2:45 PMDemystifying Metadata for Quality ManagementQuality Management
2:00 PM - 2:45 PMReinvigorate Your Training: Beginner's Guide to Performance CoachingQuality Management
3:00 PM - 3:45 PMHow to Ditch Your Manual Quality Process and Adopt an Analytics-Fueled ApproachQuality Management
3:00 PM - 3:45 PMSupercharge Your Quality: Advanced Guide to Quality ManagementQuality Management
4:00 PM - 4:45 PM10 Ways to Amp Up Your Quality Management StrategyQuality Management
4:00 PM - 4:45 PMBoost Your EvaluationsQuality Management
Reporting
9:00 AM - 9:45 AMBeyond the Contact Center: How Your Data can Enable Departments Across Your Organization to Become a CX Powerhouse – Sponsored by TwilioReporting
9:00 AM - 9:45 AMPower Up Your Reporting with Calabrio Data ManagementReporting
10:00 AM - 10:45 AMData Visualization Best PracticesReporting
10:00 AM - 10:45 AMKickstarting Data Explorer: A Beginner's GuideReporting
11:00 AM - 11:45 AMAccelerating Contact Center Insights with Data Explorer: An Intermediate GuideReporting
2:00 PM - 2:45 PMAdvancing Business Intelligence: A Product Update from Calabrio's BI TeamReporting
3:00 PM - 3:45 PMThe Art of the Possible with Data Explorer: An Advanced GuideReporting
4:00 PM - 4:45 PMCalabrio Data Management Walk Through: Experience in Real-Time the Difference Your Data Can Make!Reporting
Workforce Management
9:00 AM - 9:45 AMCreating Schedules in Classic Calabrio WFMWorkforce Management
9:00 AM - 9:45 AMUnder the Hood of Data Explorer for Workforce ManagementWorkforce Management
10:00 AM - 10:45 AMAdherence: A Practical Take on How to Support Your Agents and Hit Your SLAs with Dave HoekstraWorkforce Management
10:00 AM - 10:45 AMThe Path to New Calabrio WFMWorkforce Management
11:00 AM - 11:45 AMAgent Empowerment at the Heart of Your WFM StrategyWorkforce Management
11:00 AM - 11:45 AMMaking the Move to New Calabrio WFM from Classic Calabrio WFM with GE AppliancesWorkforce Management
1:00 PM - 1:45 PMAutomate Your Time Off Request Process & Efficiently Manage Users in New Calabrio WFMWorkforce Management
1:00 PM - 1:45 PMPeek Around the Corner: What's New & Upcoming in New Calabrio WFM - Sponsored by TwilioWorkforce Management
1:00 PM - 1:45 PMTracking Performance in a Hybrid World: A Conversation with WebhelpWorkforce Management
2:00 PM - 2:45 PMBuild a Powerful Workforce Management TeamWorkforce Management
2:00 PM - 2:45 PMScheduling in New Calabrio WFM: Beginner TrainingWorkforce Management
2:00 PM - 2:45 PMTake on Real Time/Intraday Management in New Calabrio WFMWorkforce Management
3:00 PM - 3:45 PMForecasting in New Calabrio WFM: A Beginner's GuideWorkforce Management
3:00 PM - 3:45 PMHey WFM Professionals! What's Keeping You Up at Night?Workforce Management
3:00 PM - 3:45 PMScheduling in New Calabrio WFM: Advanced TrainingWorkforce Management
3:00 PM - 3:45 PMTransitioning to New Calabrio WFM? Data Explorer ExplainedWorkforce Management
4:00 PM - 4:45 PMBuilding Forecasts in Classic Calabrio WFMWorkforce Management
4:00 PM - 4:45 PMSchedule Like a Pro: Shift Bidding in New Calabrio WFMWorkforce Management
4:00 PM - 4:45 PMTaking New WFM Forecasting to the Next Level: An Advanced GuideWorkforce Management

All times are ET.