Breakout Sessions at C3 2022

Take a peek at the sessions you’ll have access to at this year’s event— check back often as more sessions are unveiled!

Analytics
Get Inspired: Stories from the 2022 Calabrio Analytics Competition Finalists
Meet Your Customers Where They Are: A True Omnichannel Approach with Calabrio Analytics
Powering up Your Suite: A Beginner's Guide to Analytics
Pushing Analytics to the Next Level: An Advanced Guide to Analytics
Uncover the Voice of Your Customer: An Intermediate Guide to Analytics
Unlock New Insights with Best Practices in Analytics
Calabrio ONE Suite
Catch Fatigue Before it Becomes Burnout with Calabrio ONE
Creating an Agent Scorecard Inside and Out of Calabrio ONE
ROI of the Calabrio ONE Suite: Talking Dollars & Sense
The Art of the Possible with the Calabrio ONE Suite
The Great Reshuffle: How to Manage it and Drive Employee Engagement
The Power of Tracking Metrics: 5 New Ideas
General
45 Ideas in 45 Minutes! Hosted by Dave Hoekstra
Calabrio's Best Kept Secret: How to use the Calabrio Success and Learning Center
Contact Center on Mission: Deliver World Class Customer Experience with Invigorating Culture
Go Cloud Now! Best Practices When Making the Move
The Contact Center as Profit Center: Lessons on Powering Up Your Revenue with GE Appliances
Quality Management
10 Ways to Amp Up Your Quality Management Strategy
Boost Your Evaluations
Demystifying Metadata for Quality Management
Discover What's New in Quality Management & Analytics
Get Started: Beginner's Guide to Quality Management
How to Ditch Your Manual Quality Process and Adopt an Analytics-Fueled Approach
Maximize Your Evaluation Form Manager
Power Up Your Quality by Setting Up Workflows & Tagging Content
QM Feedback is Not Coaching!
Reinvigorate Your Training: Beginner's Guide to Performance Coaching
Supercharge Your Quality: Advanced Guide to Quality Management
Tap into the Power of Calibrations
The Next Level: Intermediate Guide to Quality Management
Reporting
Accelerating Contact Center Insights with Data Explorer: An Intermediate Guide
Advancing Business Intelligence: A Product Update from Calabrio's BI Team
Beyond the Contact Center: How Your Data can Enable Departments Across Your Organization to Become a CX Powerhouse
Kickstarting Data Explorer: A Beginner's Guide
Power Up Your Reporting with Calabrio Data Management
The Art of the Possible with Data Explorer: An Advanced Guide
Under the Hood of Data Explorer for Workforce Management
Unlock the Power of Data Explorer for Quality Management and Analytics
Workforce Management
Adherence: A Practical Take on How to Support Your Agents and Hit Your SLAs with Dave Hoekstra
Agent Empowerment at the Heart of Your WFM Strategy
Automate Your Time Off Request Process in New Calabrio WFM
Build a Powerful Workforce Management Team
Building Forecasts in Classic Calabrio WFM
Creating Schedules in Classic Calabrio WFM
Efficiently Manage Users in New Calabrio WFM
Forecasting in New Calabrio WFM: A Beginner's Guide
Hey WFM Professionals! What's Keeping You Up at Night?
Making the Move to New Calabrio WFM from Classic Calabrio WFM with GE Appliances
Peek Around the Corner: What's New & Upcoming in New Calabrio WFM
Schedule Like a Pro: Shift Bidding in New Calabrio WFM
Scheduling in New Calabrio WFM: Advanced Training
Scheduling in New Calabrio WFM: Beginner Training
Take on Real Time/Intraday Management in New Calabrio WFM
Taking New WFM Forecasting to the Next Level: An Advanced Guide
Tracking Performance in a Hybrid World: A Conversation with Webhelp